Unity®

Unity is available 24 hours a day, 7 days a week, 365 days a year

Unity today at a glance

1.7 million
matters saved a month
40,000
documents created a day
12,000
daily customer logins

The Unity Performance Standard

Unity was purpose-built on the cloud to help you run your practice how you want, where you want, and when you want. Unity enables you to have anytime and anywhere access to your files, increased data security, reduced cost and time spent managing on-premise hardware and software, and ensures business continuity during a disruptive event.

We work ceaselessly to ensure you enjoy consistent, uninterrupted service and industry-leading uptime 24 hours a day, 7 days a week, 365 days a year. This is the Unity performance standard.

What is uptime?

What do we mean by uptime? It means we will do everything we can to ensure that core Unity services will be available at least 99.8% of the time.

Core Unity services include:

  • Login / Authentication
  • Opening Matters / Updating Matters and Saving Matters
  • Document Production (Word, WordPerfect and forms production)

If any of the core services are not available due to unscheduled downtime, this reduces the uptime used for the system availability calculation.

Note: Customer Support is available Monday – Friday, 8am – 7pm ET

Core Service Uptime

Prime time service availabilityJanFebMarAprMayJunJulAugSepOctNovDecJanFebMarApr
Actual1.0000.9971.0000.9970.9781.0001.0000.990.96990.99791.0001.000.9991.0001.0001.000
Target0.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.9980.998

Maintenance Window

Unity is designed to be available 24 hours a day, 7 days a week, 365 days a year. System maintenance and upgrades are required regularly to ensure consistent and reliable performance. To minimize disruption, scheduled maintenance and upgrades are performed outside of prime business hours, between 10 pm – 6 am EST Monday to Friday, or on weekends and holidays. For scheduled system maintenance and upgrades that impact system availability, we will provide customers at least 48 hours notice when possible.

We strive for the highest possible uptime of any cloud-based service and will publicly publish uptime statistics monthly. It is important to note that any degradation to platform response times does not count as an “outage” in this metric. We track and report operational performance speed separately (see below).

Operational Performance

We understand you have many matters on the go at any given time and speed is of the essence. As a reference, we will measure and post – in seconds – the average time it takes to save a matter during prime business hours each month. See for yourself, our commitment in action, to deliver top performance speed for your busy law office.

It is important to understand many variables contribute to your individual operational performance. Internet speed, computer processing power, and memory are just a few factors that vary from law firm to law firm. As a result, users may experience save times lower or higher than the published average. Additionally, by design, Unity loads all the data contained in a matter at once. This feature ensures you can move seamlessly and quickly inside a matter when entering information, but does add to the overall save time.

Save Time

Matter SaveJanFebMarAprMayJunJulAugSepOctNovDecJanFebMarApr
Actual7.06.06.58.09.08.27.05.55.54.853.83.43.53.84.23.6
Target5.05.05.05.05.05.05.05.05.05.05.05.05.05.05.05.0

Unity Performance Updates

We strive to meet or exceed our posted target uptime and provide customers with the speediest possible performance. Should there be unforeseen service interruptions, we will provide timely updates as developments unfold and keep you apprised until we resolve the situation.

To view real-time system status and sign up for email notifications, please visit our Unity System Status Page.

Unity System Status